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Terms of Use

  • Product Availability All products listed on our site are subject to availability. We strive to maintain accurate inventory levels, but there may be instances where a product is out of stock. In such cases, we will notify you as soon as possible and offer a refund or exchange for a different product.
  • Order Cancellation If you need to cancel an order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel your order before it ships.
  • Shipping We ship to all 50 states in the U.S. and select international locations. Shipping fees are calculated based on the weight of the order and the shipping destination. We offer standard and expedited shipping options. Delivery times vary based on the shipping method selected and the shipping destination.
  • Gift Cards Gift cards can be purchased on our site and are redeemable for merchandise only. Gift cards cannot be redeemed for cash, except where required by law. Gift cards do not expire and are not subject to fees.
  • Promotions and Discounts From time to time, we may offer promotions and discounts on our site. These offers cannot be combined with any other offers or discounts. Promotions and discounts are valid for a limited time only and may be subject to additional terms and conditions.
  • Third-Party Links Our site may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or take responsibility for the content, products, or services offered on these third-party websites.
  • Governing Law These Terms of Use and your use of the site are governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. Any legal action or proceeding arising out of or related to these Terms of Use or the site shall be instituted exclusively in the federal or state courts located in the State of California.
  • Severability If any provision of these Terms of Use is found to be unlawful, void, or unenforceable, that provision will be deemed severable from these Terms of Use and will not affect the validity and enforceability of any remaining provisions.
  • Entire Agreement These Terms of Use constitute the entire agreement between you and SoleSass regarding the use of the site. Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
    1. Customer Reviews and Ratings We value your feedback and encourage you to share your thoughts about our products by submitting reviews and ratings on our site. By submitting a review or rating, you grant us the right to use, reproduce, modify, and display your review or rating in any form, including on our site and in our marketing materials. We reserve the right to remove or edit any review or rating that we deem inappropriate or offensive.
    2. Indemnification You agree to indemnify, defend, and hold harmless SoleSass, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the site, your violation of these Terms of Use, or your violation of any rights of another.
    3. Force Majeure SoleSass will not be liable for any delay or failure to perform its obligations under these Terms of Use if such delay or failure is due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, wars, strikes, or governmental actions.
    4. Notice Any notices or other communications permitted or required under these Terms of Use will be in writing and given by SoleSass via email or by posting to the site. Any notice or communication given by you to SoleSass must be in writing and sent to [email protected].
    5. No Waiver The failure of SoleSass to enforce any provision of these Terms of Use will not constitute a waiver of that provision or any other provision.
  • Assignment SoleSass may assign its rights and duties under these Terms of Use to any party at any time without notice to you. You may not assign your rights and duties under these Terms of Use without the prior written consent of SoleSass.
  • Headings The headings used in these Terms of Use are included for convenience only and will not limit or otherwise affect these terms.
  • Contact Us If you have any questions about these Terms of Use, please contact us at [email protected]. We are always happy to help!
  • Thank you for choosing SoleSass for your women's footwear needs. We appreciate your business and look forward to serving you. Remember, every step you take in SoleSass shoes is a step towards confidence, style, and comfort. Happy shopping!